1. Information We Collect
We collect information that you provide directly to us when you use our services:
- Personal Information: Name, phone number, email address, and location when you fill out contact forms, schedule property visits, or use the lead capture popup.
- Property Preferences: Search queries, property interests (buy/sell/rent), budget range, and BHK requirements.
- WhatsApp Communication: Messages you send to Panditji, our AI assistant, via WhatsApp including property inquiries and preferences.
- Usage Data: Browser type, IP address, device information, pages visited, time spent on pages, and referral source collected via cookies and analytics.
- Cookie Consent: Your consent preferences for cookies and tracking technologies as captured by our cookie consent banner.
2. How We Use Your Information
We use the collected information for the following purposes:
- Property Matching: To provide personalized property recommendations through Panditji AI based on your preferences and search history.
- Communication: To contact you via WhatsApp, phone, or email regarding property inquiries, scheduled visits, and follow-up communications.
- Service Improvement: To analyze user behavior and improve our website, AI algorithms, and customer service.
- Marketing: To send you newsletters, property updates, and promotional offers (only with your consent, which can be withdrawn anytime).
- Legal Compliance: To comply with applicable laws, regulations, and legal processes including RERA requirements.
3. Data Storage & Security
Your data is stored securely using industry-standard practices:
- Location: All data is stored on secure servers located in India, complying with Indian data protection laws.
- Encryption: Data transmission is encrypted using SSL/TLS protocols. Sensitive data at rest is encrypted using AES-256 encryption.
- Access Control: Only authorized personnel with legitimate business needs have access to your personal information.
- Retention: We retain your personal information for as long as your account is active or as needed to provide services. You can request deletion at any time.
- Backups: Regular backups are maintained to prevent data loss, stored securely with encryption.
4. Third-Party Services
We integrate with third-party services to enhance your experience:
- WhatsApp Business API: For Panditji AI communication. Messages are processed according to Meta's privacy policy.
- Google Gemini AI: Powers Panditji's natural language understanding. Queries are anonymized before processing.
- Property Portals: We sync listings with 99acres, MagicBricks, and Housing.com. Only property data is shared, not personal information without consent.
- Payment Gateways: For premium services (if applicable), processed through PCI-DSS compliant payment providers.
- Analytics: We may use Google Analytics or similar services to understand user behavior. You can opt-out via cookie settings.
5. Cookies & Tracking
We use cookies and similar tracking technologies:
- Essential Cookies: Required for website functionality, authentication, and security. Cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Marketing Cookies: Used to deliver personalized ads and track campaign effectiveness.
- Preference Cookies: Remember your settings like theme preference (light/dark mode) and language selection.
You can manage cookie preferences through our cookie consent banner that appears on your first visit. Most browsers also allow you to control cookies through settings.
6. Your Rights
Under Indian data protection laws, you have the following rights:
- Right to Access: Request a copy of all personal data we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete personal information.
- Right to Deletion: Request deletion of your personal data (subject to legal retention requirements).
- Right to Withdraw Consent: Withdraw consent for marketing communications or data processing at any time.
- Right to Data Portability: Request your data in a structured, machine-readable format.
- Right to Object: Object to processing of your personal data for marketing or profiling purposes.
To exercise any of these rights, contact us at privacy@realtypandit.com
Policy Updates: We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.